DIGITAL TRANSFORMATION FOR THE PUBLIC SECTOR
Under the leadership of the National Agency for Infrastructure and Frequency
(ANINF), BS Gabon co-hosted on 23 October 2018 at the Méridien Hotel in
Libreville, with its partner Oracle, an event dealing with the theme of
digital transformation of the Public Sector. This forum for sharing
Gabonese Administration’s digital actors were also the occasion
to discuss issues that are encountered on a daily basis on the ground and to discuss
how to solve them with the contribution of digital technology.
In general, the public administration will not escape this tsunami
transformation al-transformation of institutions, institutions, institutions and
practices and in the relationship with the citizen.
THE ENJEU
The strategic challenge of transformation is paramount, it is based on
several axes.
First, to provide a person-centred or citizen-centered experience
defining what a good service is in order to design it in line with
Expectations.
MOBILISATION, THE APPRENTISSAGE
Then increase the use of different techniques to properly target
needs and behaviours of users of digital services and
beyond ambition, the challenge for a public administration of ‘tomorrow and
today’s’ is not only about engaging and mobilizing
necessary resources and resources, but also in the use of professionals
experts in the field to facilitate the beginning of this digital shift.
Learning digital, through dedicated environments (Proof Of
Concept (POC),), will allow for small-scale testing of innovative solutions,
faster, simpler and more digital.
DEPLOYMENT, CHANGE DRIVE AND TRAINING
Once the POC is successful, the resulting digital service offer can be
widespread with the assistance and provision of specialized resources to help
to offer support in the conduct of the various projects of the
public organisations.
The specialization and skill-scaling of digital practices requires
training, a transformation of existing jobs and the emergence of new jobs
new functions in all sectors of public administration.
THE SECURITY LINKED TO THE EMERGENCE OF THE DIGITAL IS A ‘MUST HAVE’
The adoption of a digital culture, the increased use of associated technologies and
the advent of new cyber security threats require a
particular attention to information security and require sanitity
strengthening security-related governance.
A LEGAL FRAMEWORK TAILORED TO THE SERVICE DIGITAL INITIATIVES
Digital initiatives require a preliminary analysis of legal feasibility in relation to the applicable legal framework, the involvement of lawyers upstream and throughout the cycle of these initiatives is timely in the face of these new challenges. technology, many of which are cross-cutting and recurrent in nature.
