DIGITAL TRANSFORMATION FOR THE PUBLIC SECTOR
Under the leadership of the National Agency for Infrastructure and Frequency (ANINF), BS Gabon co-hosted on 23 October 2018 at the Méridien Hotel in Libreville, with its partner Oracle, an event dealing with the theme of digital transformation of the Public Sector. This forum for sharing Gabonese Administration’s digital actors were also the occasion to discuss issues that are encountered on a daily basis on the ground and to discuss how to solve them with the contribution of digital technology.
In general, the public administration will not escape this tsunami transformation al-transformation of institutions, institutions, institutions and practices and in the relationship with the citizen.
The strategic challenge of transformation is paramount, it is based on several axes.
First, to provide a person-centred or citizen-centered experience defining what a good service is in order to design it in line with Expectations.
MOBILISATION, THE APPRENTISSAGE
Then increase the use of different techniques to properly target needs and behaviours of users of digital services and beyond ambition, the challenge for a public administration of ‘tomorrow and today’s’ is not only about engaging and mobilizing necessary resources and resources, but also in the use of professionals experts in the field to facilitate the beginning of this digital shift.
Learning digital, through dedicated environments (Proof Of Concept (POC),), will allow for small-scale testing of innovative solutions, faster, simpler and more digital.
DEPLOYMENT, CHANGE DRIVE AND TRAINING
Once the POC is successful, the resulting digital service offer can be widespread with the assistance and provision of specialized resources to help to offer support in the conduct of the various projects of the public organisations.
The specialization and skill-scaling of digital practices requires training, a transformation of existing jobs and the emergence of new jobs new functions in all sectors of public administration.
THE SECURITY LINKED TO THE EMERGENCE OF THE DIGITAL IS A ‘MUST HAVE’
The adoption of a digital culture, the increased use of associated technologies and the advent of new cyber security threats require a particular attention to information security and require sanitity strengthening security-related governance.
A LEGAL FRAMEWORK TAILORED TO THE SERVICE DIGITAL INITIATIVES
Digital initiatives require a preliminary analysis of legal feasibility in relation to the applicable legal framework, the involvement of lawyers upstream and throughout the cycle of these initiatives is timely in the face of these new challenges. technology, many of which are cross-cutting and recurrent in nature.